It is no secret that with the exploding popularity of Tesla, the automaker has not always been able to keep pace and scale their Service offerings to keep up with the number of new vehicles hitting the road.
According to CEO Elon Musk, he is working to change that for customers in North America. In a tweet over the weekend Musk said his goal is for two-thirds of owners in Canada and the United States to experience same-day service with no wait.
Unfortunately Musk didn’t provide a timeline for when this service standard might be achievable.
Working on Tesla North American service.
Goal is 2/3 of cars receive same-day service, no wait.
— Elon Musk (@elonmusk) June 4, 2022
Musk also didn’t provide any further details on how he plans to be able to reach that service standard.
The obvious option is to grow the number of Service Centers across North America. Tesla’s website indicates there are currently 174 Service Centers in North America, with 19 in Canada and 155 operating in the United States.
As we have reported numerous times over the last few months, that number will definitely be growing this year with several new locations opening soon in the US and one currently under construction in Victoria, British Columbia.
Another way to improve service is to grow the Mobile Service fleet. Tesla’s Mobile Rangers are an extremely underrated and underappreciated part of Tesla’s service model and can handle the vast majority of owner requested repairs, all from the convenience of your home.
But hopefully Tesla isn’t just working to grow their service network, but also improve the level of customer service they offer. It is not uncommon to see owners sharing their frustrations on social media with the poor level of customer service they have received from their local Service Center.