BC Hydro launches EV charging survey

With over 80 electric vehicle (EV) charging charging stations across the province, BC Hydro has just launched a new survey to learn more from EV drivers about their experiences and habits at their locations.

The survey, which was sent to owners who have an EV charging account with BC Hydro, will help guide how future stations are designed, where they are located, what amenities you would like to see at their sites, and what kind of mobile app you would be comfortable using.

Based on the responses to those questions, BC Hydro is also asking EV drivers how they feel about paying for charging at their stations, most of. Due to current rules, owners are charged by the minute, not by how much energy is actually put into their vehicles.

The utility company is already changing the design of their charging stations to be more accessible for wheelchair users. The changes came about after hearing first-hand from a Tesla owner at a Vancouver Electric Vehicle Association (VEVA) meeting, who explained the difficulties he faces when attempting to charge his EV.

BC Hydro also recently announced charging sessions at their stations have now recovered to pre-covid levels with 20,000 sessions recorded in June.

While the survey was only sent to BC Hydro customers with an EV charging account, it appears anyone can take the survey at the link below. Once you have answered all the questions, you can enter to win one of five $50 Amazon gift cards.

Click here to take the survey, which closes September 7, 2020.

Here is a copy of the email that was included with the survey invitation.

Thank you for accepting our invitation to complete this survey.

BC Hydro has installed more than 80 charging stations across the province where Electric Vehicle (EV) drivers can go to charge their EVs. BC Hydro is conducting customer research on our EV fast chargers and would like to ask you some questions to gather feedback about fast charging rates and the fast charging experience overall. Please complete this survey to share your insights with us – it will only take approximately 5 minutes of your time.

Participants who complete the survey are eligible to be entered in a draw for one of five $50 Amazon gift cards by providing their name and contact information at the end of this survey. This survey will close September 7, 2020. Your opinions are extremely important to us.

BC Hydro is collecting this information in accordance with our mandate under the Hydro and Power Authority Act. The information will help us to better understand and improve the customer experience. All responses are submitted in confidence and treated accordingly. If you choose to participate in the optional gift card draw, be assured that your personal information will be managed separately from the survey questions so that your responses are not identified.

When you are ready to go to the next page, simply hit the Continue button at the bottom of the page. If you wish to go back and change a response on a previous page, hit the Back button. Please DO NOT use the forward or back buttons of your browser (top of page).

If you have any questions about the study, please don’t hesitate to contact BC Hydro EV support at 1-866-338-3369 or by email at evsupport@bchydro.com For any technical issues, please contact Leger Research by email at damirkhanova@leger360.com

Thanks again from BC Hydro.

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