Ford has been forced to delay deliveries of the Mustang Mach-E in the United Kingdom (UK) after issues with the vehicle’s eCall system were found.
The eCall system automatically contacts the emergency services in the event of a serious accident and send the vehicle’s location and sensor information. According to documents seen by The Verge, the Mach-E was found to be sending “incorrect location information when using the eCall system.”
Since eCall is a European Union (EU) requirement for all new cars made since 2018, Ford is not allowed to proceed with deliveries. The automaker has notified dealers about the delay, saying new cars “must not be released to customers” until the problem is resolved.
No timeline has been announced on when deliveries might begin.
This isn’t the first delivery delay experienced by Mach-E buyers. When the electric vehicle was released in the US last year, thousands of customers waited up to 2 months longer to receive their new cars due to unexpected issue.
That issue was never revealed, but it did force the automaker to give impacted customers a $1,000 refund and 250kWh of free charging.
Source: The Verge