Ford dealer sells customer’s pre-ordered Mustang Mach-E, offers him higher priced replacement instead

A Surrey, BC man was left with more questions than answers after he ordered a Ford Mustang Mach-E from Dams Ford Lincoln.

In July 2022 Ryan Lopez signed a Ford Mustang Mach-E purchase agreement for $70,400 plus tax. At the time, the dealership noted it would be a few months for the car to be delivered, according to comments by Lopez in an interview with CTV News.

A few weeks later, Lopez called the dealership for an update, and the dealer had no record of the car ever being ordered. In an attempt to find out what happened with his order Lopez contacted Ford Canada, and they confirmed his order was in the system and would be ready in December. They even told him he was able to monitor his car’s production progress online.

When the car was delivered, Dams Ford Lincoln confirmed the vehicle was in their lot but gave Lopez the run around for days, saying they could not find the vehicle. As it turns out the dealer had sold it to another customer, but Lopez was offered other ICE vehicles, or another Mach-E, but at a new higher price since there was a price adjustment since he placed his original order.

For Lopez, the experience left a bitter taste in his mouth. He is requesting a credit for the cost difference of the Mustang Mach-E between the order and the delivery, about $10,000.

However Ford Canada said in a letter that while they regret the situation, it is a sale between Lopez and the dealer so they cannot help.

Dams Ford Lincoln did not provide a comment on the situation.

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