Rivian Max Pack preorder holders frustrated by another delay caused by website problems

Rivian customers have been kicked in the gut by yet another delay on the Max Pack. In what will add to their wait, the carmaker promised to provide an update in April.

The latest setback was communicated by Rivian’s head of engineering Tony Caravano, who sent a letter posted on RivianForums.com. The message reads in part, “We are working hard to get your R1T to you as soon as possible. In January, R1T Preorder Holders with Max pack configurations were told you would receive a new delivery window estimate in late February. Unfortunately, we will need to adjust that timing to April as we continue to make the necessary changes to the configurator so you can choose between the Max pack with standard Dual-Motor or the Max pack with enhanced Dual-Motor.”

The letter concludes by urging the customers to consider any of the readily-available models on the website.

Based on the wording of the email it appears the problem has nothing to do with the production but with the online configurator used to place orders.

Some of the reservation holders on the online forum have voiced their displeasure. The original poster wondered if Tesla’s also-delayed Cybertruck would not see deliveries first. He also accused Rivian of engaging in a bait and switch and called for an investigation into the matter.

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