Tesla drops in Consumer Reports reliability survey due to complaints about Model Y

Consumer Reports has published their annual reliability survey, and Tesla’s ranking dropped to 25 out of 26 automakers surveyed due to quality issues with the new Model Y.

According to the publication, owners of the Model Y reported issues such as misaligned body panels and paint issues, resulting in a “much worse than average” reliability rating.

“I am surprised that we would see just basic paint and trim type issues and body panel fitment issues,” he said in an interview. “You would think that that would have been worked out a long time ago,” Jake Fisher, senior director of auto testing at Consumer Reports to Reuters.

As a result of the poor rating for the Model Y, Tesla’s overall ranking dropped by two spots compared to last year’s rankings, now sitting at 25 out of 26 automakers surveyed. Had it not been for the Model Y, Tesla’s raking would have increased, according to Fisher.

The survey didn’t view the Model S or Model S any more favourably, with both vehicles getting a “worse than average” rating. Along with the rating, the Model X also lost its “recommended” status. There were no changes for the Model 3, which kept its “average” rating and “recommended” status.

While there is no doubt the Model Y has experienced quality control issues, the results of the survey don’t show that even with those issues, Tesla owners still love their cars.

In March, the publication ranked Tesla owners as the most satisfied for the third year in a row. Earning 89 out of a possible 100 points, the score is based on driving experience, value, comfort, styling, audio, and climate system.

It is also almost the exact opposite of a similar survey performed in China, where Tesla recently repeated as the highest quality sedan in the country. To achieve the top spot, the Model 3 recorded just 0.3 complaints per 10,000 cars sold.

Here are the full results of the survey.

Consumer Reports rankings
Chart via Consumer Reports
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