Tesla’s focus on quality in China is once again shining through after the most recent survey on the number of customer complaints about vehicle defects.
To measure quality, the Chinese website CheZhiWang compared 38 sedans, both foreign and domestic. The Model 3 made at Giga Shanghai easily beat the competition in Q2 2020, recording just 0.7 complaints per 10,000 cars sold (second place recorded 4.2 complaints).
CheZhiWang has now updated the scores for Q3 2020, and the Model 3 has improved by more than 50%, bringing the number of complaints close to zero at just 0.3.
It appears as though having an electric motor instead of an internal combustion engine (ICE) contributes greatly to quality. In second place was the MINI EV by Wuling Hongguang, a sub-brand from GM, which recorded 0.6 complaints.
When it comes to ICE vehicles, the top ranked Toyota Yaris still had 10 times more complaints than the Model 3, recording 3.2 complaints per 10,000 cars sold.
These results are in stark contrast to J.D. Power’s Initial Quality Survey in the US earlier this year. In that survey, Tesla ranked dead last with a reported 250 problems per 150 vehicles.