Tesla improves in Consumer Reports’ reliability survey, but still ranks near the bottom

Consumer Reports has released the results of their annual reliability survey, and while Tesla was able to move up the ranks the Texas-based automaker continues to rank near the bottom.

To come up with their reliability scores, Consumer Reports says they survey their members and this year gathered data on over 3,000 vehicles from 24 different brands, including vehicles from the 2000 to 2023 model years.

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Calculated on a 0-to-100 scale, the most reliable auto brand according to Consumer Reports’ members was a tie between Toyota and sister-company Lexus, both of which achieved a score of 72. Toyota was officially given the first place ranking however.

Third and fourth place went to BMW and Mazda, who also both scored 65 out of 100. Honda rounded out the top 5 most reliable automakers with a score of 62.

Of the 24 brands ranked in the survey, Tesla landed in 19th spot overall with a score of 40. This was a 4 spot improvement over last year.

Sitting below Tesla in terms of reliability was Chevrolet (40), GMC (36), VW (31), Jeep (30), and Mercedes-Benz (26).

Consumer Reports didn’t directly address Tesla’s score or ranking this year, but did say that EVs were the second least reliable vehicle category in their survey with an average score of 36 out of 100.

In previous years Consumer Reports has mentioned things like misaligned body panels, paint issues, and software issues resulting in a “much worse than average” reliability rating.

While they didn’t mention Tesla by name, they did mention some of the problems owners of other EVs are facing.

“As more EVs hit the marketplace and automakers build each model in greater numbers, we are seeing that some of them have problems with the battery packs, charging systems, and the motors in their drive systems. Owners of the Chevrolet Bolt, Ford Mustang Mach-E, Hyundai Kona Electric, and Volkswagen ID.4 all reported some of these issues.”

Here are the full results of the survey.


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