Tesla ranks #1, #2, #3 in J.D. Power EV Satisfaction Survey

The Tesla Model 3, Model Y, and Model S achieved the highest scores in J.D. Power’s latest U.S. Electric Vehicle Experience Ownership Study.

The survey asked 8,122 EV owners about their satisfaction in 10 different categories, including battery range, cost of ownership, styling, and vehicle quality and reliability.

For the second year in a row the Model 3 had more satisfied owners than any other EV, topping of the list with a score of 777 points (out of 1,000).

The Model Y was not far behind with 740 points in second place, which also happened to be the “Premium” segment average.

The Model S fell slightly below the premium average with a score of 756, but was still enough to easily take third place among all EVs surveyed.

The only non-Tesla included in the premium rankings was the Audi e-tron, which came in fourth with a score of 718.

Among owners of non-premium, or mass market brands as referred to by JD Power, the Kia Niro EV was the favourite with a score of 744 points, below the Model 3, Y, and S.

The Ford Mustang Mach-E was right on its tail with 741 points.

The segment average for non-premium brands was much lower at 709, with the Chevy Bolt (687) and VW ID.4 (692) the two lowest scorers.

The key point of feedback among respondents was their EVs range, with 86% and 87% of premium and mass market owners citing it as the reason they bought their particular EV.

“We know from our research that many consumers have concerns during the purchase consideration process with aspects like battery range and vehicle charging. However, once someone has purchased a BEV, they’re pretty much hooked,” said Brent Gruber, senior director of global automotive at J.D. Power.

Another important, but unsurprising finding from the study was the importance of incentives in making the switch to electric.

More than two-thirds (68%) of EV owners who responded to the survey received a purchase incentive.

You can read the full results of the study here.

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