Transport Canada issues over-the-air recall notice for Polestar 2 vehicles over backup camera concerns

Transport Canada has issued a recall notice for owners of the Polestar 2 over concerns the backup camera may show the incorrect image when reversing. The issue can be corrected with a simple over-the-air (OTA) software update.

According to Transport Canada, Polestar 2 cars equipped with 360-degree park assist camera will display the top-view camera instead of the rearview camera image when reversing.

Transport Canada regulations require the rearview image to be displayed when reversing. The agency says this can “reduce a driver’s ability to see behind the vehicle while backing up, increas[ing] the risk of a crash.”

The automaker has already sent out a software update to fix the issue, which can be installed by the owner themselves. In an email to customers informing them of the issue, Polestar says owners can also take their cars to a Polestar Service Point to have the update installed for them at no cost.

The notice says the issue impacts 1,330 Polestar 2 cars from the 2021, 2022, and 2023 model years.

There has been no similar recall posted by the National Highway Traffic Safety Administration (NHTSA) for owners in the US.

Here is a full copy of the email from Polestar.

Recall Campaign: R10192
Transport Canada # 2022-490

Dear Polestar Owner,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. Polestar Performance AB has decided that a defect which relates to motor vehicle safety exists on certain 2021-2023 Polestar 2 vehicles due to missing logic on the Park Assist Camera (PAC).

The reason for Recall R10192:

This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Polestar investigations has identified that certain Model Year 2021-2023 Polestar 2 vehicles fail to conform with the rearview camera requirements according to the Canada Motor Vehicle Safety Standard 111 – Mirrors and rear visibility systems. On vehicles equipped with the 360° Park Assist Camera, when the vehicle is placed into reverse, the top 360° camera view may show instead of the mandatory rearview camera image. There’s a risk that a crash may occur when reversing the vehicle in the top 360° camera view rather than the mandatory rearview camera image.

What you need to do:

The corrective action is to perform a Software Update available through an Over-The-Air download, or take your vehicle to an authorized Polestar Service Point to perform this Update. You may have already downloaded and installed the corrective software, and if that is the case, you do not need to take further action. If you are unsure if your vehicle has received and installed the software download, you may contact Polestar Customer Support here.

Please contact your authorized Polestar Service Point for an appointment, if necessary. This procedure will be completed at no cost and can take up to one hour to complete, however due to service scheduling your Service Point may require your vehicle for a longer period of time.

We apologize for the inconvenience this action may cause you and we are grateful for your cooperation to perform this important operation as soon as possible. Your continued satisfaction with your Polestar 2 is of highest importance to us.

If you no longer own the vehicle described in this letter, please help us to update our records. Please refer to our contact information in this letter.

Please Contact:
If you have any questions, please contact Polestar Customer Support

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