Tesla removes 7-day return policy in Canada

With the large list of updated features for the Model 3 published to Tesla’s website on Thursday, the automaker has also removed its gracious 7-day return policy in Canada.

The change was first reported in the US as the Customer Support page on Tesla’s US website no longer exists, simply redirecting users back to the main Support page.

Even though the same page still appears on the Canadian version of the the automaker’s website, Drive Tesla can confirm the policy has also been removed north of the border.

According to our source inside Tesla, the change happened on Thursday, hours before the refreshed Model 3 with the new heat pump was officially revealed.

The policy used to allow anyone to return their new Tesla within 7 calendar days if they were “unhappy” with it. The website still reads:

  • We will accept your vehicle for return if the vehicle:
    • Has an odometer mileage of less than 1,600 km at the time of return;
    • Has a New Vehicle Limited Warranty that has not been voided;
    • Has not been the subject of any submission or application for any available incentives or perks;
    • Is in new condition, without damage or abnormal wear and tear; and
    • Has not been resold or transferred to any person or entity.

While Tesla has not officially commented on the change, or the reason behind it, we think we have a pretty good idea why. With the refreshed Model 3 featuring increased range, new interior and exterior features, and a power trunk (to name a few), the automaker was likely anticipating a slew of recent Model 3 buyers wanting to return their vehicle with the hopes of getting the new one.

This isn’t the only recent policy change to adversely affect Canadians. We reported yesterday the automaker also no longer offers home deliveries for customers who live in a province without a Tesla sales or delivery centre.

The good news for residents of Manitoba and Saskatchewan is that Tesla recently published job postings for Sales Advisors in Winnipeg and Saskatoon.

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