Rivian is just a few months away from delivering their first R1T electric pickup trucks to customers. As that day approaches, the automaker has been revealing more information about the ownership experience.
Most recently Rivian released details behind their impressive warranty program. Today Rivian has revealed more information about another critical piece of the ownership experience – the service plan.
Following Tesla’s lead, Rivian is not going with the legacy dealership model and will instead open their own service centers. For customers not near one of their locations, a large fleet of mobile service vans will also be utilized.
To support the mobile service framework, which they call ‘Rivian Remote Care’, technicians will be able to remotely diagnose issues through their connected vehicle platform.
The company says the service will be available to all Rivian owners in Canada and the US.
“Our fleet of mobile service vans can perform a majority of vehicle care needs at your home, place of work or wherever your vehicle might be. In many instances, you don’t even have to be present, so you can carry on with your day. Mobile service is available for all Rivian owners anywhere in the US and Canada.”
If mobile service is unable to fix the issue, Rivan will pick up your car and take it to one of their 40 Service Centers they plan to open this year. They will also return it when the service is complete.
All of this will be handled through Rivian’s mobile app. Not only will you be able to schedule and review & approve a service appointment, you will also have 24/7 access to customer support.
Learn about Rivian Service on our blog. Through remote diagnostics, a large fleet of mobile service vans staffed with Rivian Technicians and a network of Rivian Service Centers, our approach to service requires very little from you. https://t.co/Ze4BuLCcGV pic.twitter.com/lh137ualKA
— Rivian (@Rivian) April 1, 2021