No automaker is immune to the global chip shortage. Ford has started informing customers that their Mustang Mach-E orders could be delayed for 6 weeks or more.
The news was sent directly from the EV team at Ford to customers waiting for their car, and shared on the MachE Forum online. According to a copy of the letter, the automaker apologized for the delay, and based on the wording used in the letter, the delay could end up being longer than just 6 weeks.
“We’d like you to know that while we’re working nonstop to deliver your very own Mustang Mach-E vehicle, we project your vehicle delivery will be delayed by a minimum of six weeks.”
While the letter didn’t specify who was impacted by the chip shortage, MachE Forum user dixiekid88 said customers with orders produced or scheduled between July 5, 2021 and October 1, 2021 will see the delay.
To compensate for the extra wait, Ford is offering customers 250kWh of free charging on the Ford BlueOval Charge Network, or the equivalent of about $75 USD.
This isn’t the first time Ford has had to compensate Mach-E customers for a delay. Earlier this year the automaker was also giving out 250kWh of charging along with a $1,000 USD refund. That delay was the result of unknown issues which caused Ford to “conduct additional quality checks” on the new car.
If you’re a Canadian Mach-E customer who also received this letter, let us know in the comments below.
Here is a full copy of the letter.
Dear Future Mustang Mach-E Owner,
The global semiconductor chip shortages are affecting our ability to keep up with demand. While that’s no excuse, it’s a reality.
We’d like you to know that while we’re working nonstop to deliver your very own Mustang Mach-E vehicle, we project your vehicle delivery will be delayed by a minimum of six weeks. Once your vehicle receives the required chip, your vehicle status will be updated, and you’ll receive an email with an estimated week of delivery.
In appreciation of your patience and loyalty, we’re offering you an additional 250 kWh of complimentary charging on the Ford Blue Oval Charge Network.
Your Ford Mustang Mach-E Team
