The drop by Tesla is widely attributed to the lack of reliability for some of the models. Jake Fisher, the Senior Director of Automotive Testing for Consumer Reports, noted that they could only recommend the Model 3. The rest of the lineup had below-average reliability across the board.
Tesla did score well in customer satisfaction and road testing as per the rankings. This high customer satisfaction matches the findings in the latest JD Power EV Experience Study. Tesla owners gave their vehicles the highest ownership experience in the EV market.
The report found EVs priced in the $35,000-$45,000 price range scored the best. While those EV luxury vehicles over $70,000 scored the worst. This included the Model X and Model S, scoring only better than the Audi E-Tron.
Fisher noted that EVs are experiencing growing pains, and manufactures should see improvement in reliability in the next few years. Especially as major automakers such as General Motors make the transition away from gas and diesel vehicles.