Tesla and Rivian operate the most reliable public charging networks in the U.S.. According to a recent survey conducted by Consumer Reports, Tesla’s Supercharger network and Rivian’s Adventure Network had the fewest reported issues.
The survey, which gathered responses from 1,230 EV owners between March 2024 and February 2025, found that just 4% of users encountered problems when using Tesla Superchargers, while Rivian’s chargers experienced a similarly low 5% issue rate.
In stark contrast, drivers using Shell’s Recharge network reported problems in nearly half (48%) of their charging sessions, with EVgo (43%) and Blink (41%) following close behind in terms of unreliability.
The most common issues cited in the survey included malfunctioning payment systems and faulty charging hardware. In particular, 76% of all charger-related issues stemmed from broken or unresponsive screens or error messages. Even among users who were able to attempt a charge, payment failures frequently left drivers stranded, with 19% of reported payment issues involving a transaction that was accepted but failed to initiate a charge.
“By calling out broken screens, payment issues, and slow charging power, community members are crowdsourcing data that will hold charging networks accountable and improve drivers’ experience with public charging,” said Drew Toher, a campaign manager at Consumer Reports.
Tesla’s dominance in the EV charging space is no accident. The company has spent over a decade refining and expanding its Supercharger network, ensuring that it provides a seamless experience for its users. With over 65,000 chargers worldwide, Tesla has consistently invested in high-quality hardware and software updates to keep its network running smoothly.
Now it is not just Tesla owners getting that seamless experience as the company has opened its network to non-Tesla EVs. As more automakers integrate Tesla’s North American Charging Standard (NACS) connectors into their vehicles, the Supercharger network is becoming the go-to charging solution for an increasing number of EV drivers.
While Tesla’s Superchargers have long been praised for their reliability, Rivian’s Adventure Network is a relative newcomer. Despite having less than 100 sites with less than 600 chargers, Rivian’s network has achieved an impressive 5% problem rate, nearly matching Tesla’s efficiency.
Rivian is also opening its charging network to other EV drivers. The first station available to non-Rivian EVs is in Joshua Tree National Park, California.
