Rivian is planning to scale its service infrastructure as more of its electric trucks and SUVs hit the road, announcing a significant expansion aimed at improving ownership experience ahead of the highly anticipated launch of the R2 platform.
According to Rivian, more than 50 new Service Centers are scheduled to open through next year, pushing its global network beyond 150 locations by the end of 2027. Larger, higher-capacity sites are planned for regions where Rivian ownership is most concentrated, while customers in less densely populated areas will increasingly rely on mobile support options.
Mobile Service has already become the company’s most popular service method, and Rivian plans to increase its fleet of service vans by 50% through 2026.
At the same time, Rivian has been expanding its workforce to support growing demand. The company says it added and trained more than 1,000 service specialists over the past year alone, while continuing to hire additional technicians for both new and existing locations. Those investments appear to be having an impact, with Rivian reporting a 35% reduction in service scheduling wait times compared to the previous year.
Technology is also playing a larger role in how Rivian approaches vehicle maintenance. Thanks to the company’s connected vehicle architecture, it can often identify potential issues before owners even notice them. In some cases, problems can be resolved remotely through over-the-air (OTA) software updates, eliminating the need for a service appointment entirely.
Rivian is also deploying new artificial intelligence (AI) tools behind the scenes to streamline scheduling, repair planning, and parts logistics. Improvements within the Rivian mobile app are intended to make booking appointments easier while improving communication throughout the repair process.
As the company puts it, “Ultimately, the best service visit is the one you don’t need to make.”
The service expansion comes at a critical time as Rivian prepares to introduce the more affordable R2 electric SUV, expected to significantly increase sales volumes.
