Tesla has confirmed that it will begin rolling out a virtual queue system at select Supercharger stations within the next few months. If the pilot program is successful, the virtual queue system will be expanded further.
For years Tesla owners have been calling for the company to implement a virtual queue system for their Supercharger network. While many stations are rarely fully occupied, that is not the case at many other locations where there is a high concentration of Tesla owners and not enough charging infrastructure. This is the case in several Canadian cities in British Columbia, as well as Ontario and Quebec where the problem can be exacerbated by cold weather. There are also frequent lineups at many sites in the U.S. in California and beyond.
So…there’s a bit of a wait at the Concord Supercharger at Vaughan Mills
— Drive Tesla (@DriveTeslaca) February 4, 2023
: @Mayooran_n https://t.co/Pdw9eVhltB pic.twitter.com/mpzpJfVDUB
When these sites get busy, a long line of vehicles waiting to charge can build up, sometimes stretching 15 to 20 cars or more. This often leads to confusion about who is next to plug in, particularly when multiple lines at different parts of the parking lot begin to form. This confusion can also sometimes lead to confrontations, such as the one we shared on X that took place at a Supercharger station in California recently.
Responding to our post, the official Tesla Charging account said they are going to introduce a virtual queue in Q2 2025 (April-June) at select Superchargers.
The pilot program will assess the effectiveness of virtual queuing, and if feedback from the pilot is positive, a broader rollout is expected later in the year. Tesla added that wait times at Superchargers are relatively rare, affecting only about 1% of cases.
Virtual queuing pilots starting in Q2 at select sites. Goal is a net customer experience improvement for the ~1% cases of a wait time. Wider rollout this year if feedback is positive. We also continue to expand the network 20%+ year-over-year, closely tracking site-level demand.
— Tesla Charging (@TeslaCharging) February 19, 2025
While Tesla has not provided full details on how the system will work, one version could involve the main display alerting drivers upon arrival at a fully occupied Supercharger. The system would then update in real-time, providing owners with their position in the queue and notifying them when their turn arrives, directing drivers to a specific stall.
This approach would reduce confusion and alleviate congestion in the surrounding parking lot. Instead of manually waiting and maneuvering for an open stall, Tesla drivers would receive clear, automated instructions, making charging sessions more seamless and stress-free.
Tesla did not elaborate on whether the virtual queue system will be available to non-Tesla electric vehicle (EV) owners.
