Tesla announced on Tuesday that it has opened a new Service and Delivery Center in Penang, Malaysia, as the company looks to meet the needs of its growing customer base in the country.
Tesla’s regional director, Isabel Fan, said this will be the company’s second service center in Malaysia, as reported by The Edge Malaysia. The first service center is located in the same city as the company’s headquarters in the country, in Cyberjaya.
“The center in Penang is our investment so that our customers can have peace of mind if they ever need to have their cars checked or fixed,” Fan said at the Tesla’s Updates event in Penang, at Gurney Plaza shopping center. The event marked the opening of the first V4 Supercharger in the state.
She said the center, located in Taman Perindustrian Seberang Jaya in Perai, offers 24-hour service support and is equipped with a state-of-the-art body shop and paint shop. Here, the company’s staff also provides online customer support, as most of the inquiries from owners are related to issues that can be fixed remotely.
The new service center will also serve as a delivery hub. From Thursday, September 12, new Tesla owners will be able to pick up their cars in Penang instead of traveling to Kuala Lumpur for this.
“Over two days [Sept 12-13], about 25 vehicles will be handed over to new Tesla owners in the state,” said Fan.
Penang Chief Minister, Chow Kon Yeow, joined the event to open the first Tesla V4 Supercharger station in Penang, located in the underground parking area of a shopping mall. He said that the number of Tesla charging stations in Malaysia has now increased to 12 Supercharger stations with a total of 56 stalls. In addition, there are 13 Destination Charging stations with 69 chargers in the country.
Today marks 2 significant milestone for Tesla Malaysia in Penang.
📌First Service Location in Mainland, Penang.
📌First V4 Supercharger in Penang Island at Gurney Plaza.The new facility provides enhanced service facilities for Tesla owners in Penang and the Northern region. pic.twitter.com/qlo7uYgc4s
— Tesla Malaysia (@Tesla_Malaysia) September 10, 2024
