Tesla has launched a new program to replace some defective third-party NEMA 14-50 adapters. The company is not referring to this as a recall, as it appears they won’t be asking for the defective adapters to be returned.
The replacement program was announced by Tesla through an email sent out to owners on Wednesday. The email states a manufacturing issue was identified with a limited number of third-party supplied adapters. Tesla does not explain what the exact issue is with this batch of adapters, only saying that the issue “affect[s] their performance.”
If you received the email, it does not necessarily mean your adapter is defective. Tesla is asking customers to check the serial number on their adapter and complete an online form.
Once the form has been submitted, Tesla says they will verify if your adapter is part of the defective batch, and if so will provide store credit towards the purchase of a replacement adapter within 2 business days. Currently, the NEMA 14-50 adapter costs C$60/US$45.
Tesla does not say if you will need to return the defective adapter.
If you didn’t receive the email and have a NEMA 14-50 adapter, you can submit your information at nema1450.tesla.com.
This is not the first time Tesla has identified an issue with NEMA charging adapters. Back in 2016 the company recalled NEMA 14-30, 10-30, and 6-50 charging adapters after two incidents of NEMA 14-30 adapters overheating.
Tesla also replaced these adapters, but advised customers to stop using the affected adapters until replacements are provided.
