Rivian has now issued an official over-the-air (OTA) recall for the botched OTA software update, 2023.42 which impacted the vehicles’ infotainment systems.
According to the official recall notice, within two hours of the software update being deployed on November 13 Rivian identified a defect that blacked out the displays in the cars. While the vehicles could still operate, the in-vehicle defroster system controls and functionality were unavailable. This is an obvious safety issues as windshields could become fogged up, increasing the risk of a crash.
Rivian didn’t waste time in addressing the issue. On November 15, 2023, a new software update, 2023.42.02, was released to the affected vehicles, correcting the problem and completing the intended software update.
With the recall notice, we now know that as of November 19, 2023, 1,463 vehicles downloaded the update before it was pulled. Rivian says that all vehicles included in the recall have been fixed through a new software update. Rivian is not aware of any accidents, injuries, or fatalities related to this software update.
To alert owners of the issues, Rivian began notifying affected customers via emails, texts, and mobile app messaging on November 14 and 15, 2023. The company says it will reimburse owners for out-of-pocket repairs, although there will likely be few as the affected systems are covered under Rivian’s new vehicle limited warranties.
You can read the full recall notice below.
RCLRPT-23V783-8088
