Lucid’s troubled Gravity launch is finally starting to turn a corner. After months of complaints about key fobs, door unlocking, and glitchy screens, the luxury EV maker has begun rolling out major over-the-air software fixes — and it has completely rebuilt its software leadership team in the process.
Those issues proved serious enough to trigger a sweeping internal shake-up. At CES 2026 in Las Vegas, Lucid’s interim CEO Marc Winterhoff confirmed that the company had dramatically restructured its software leadership in response to the troubled launch.
“I basically replaced the whole software leadership team,” Winterhoff told reporters. “We’re working through this, and we’re actually very close.” (via InsideEVs)
A Lucid spokesperson later confirmed that the number of departures was “more than a handful,” though the company declined to specify exactly how many employees were affected.
The software problems were not minor annoyances. Reviewers and customers alike reported inconsistent unlocking, slow boot times, and key fobs that occasionally failed to communicate with the vehicle at all, sometimes preventing the Gravity from being driven. Even InsideEVs, which otherwise praised the Gravity’s engineering, said the problems were severe enough to cost it top honors in its awards testing.
Winterhoff did not try to downplay the irony of the situation.
“It’s sometimes embarrassing. We have such a fantastic car, by the way,” he said. “Under the hood, in order to make that car perform like it performs, is tons of software that all works. And then the key fob doesn’t. I mean, I kind of laugh at it now, but, believe me, I wasn’t laughing a couple of months ago.”
Since launch, Lucid has moved aggressively to push out over-the-air (OTA) fixes. The latest major update, software version 3.3.20, has already addressed some of the Gravity’s most serious usability problems, including key-fob recognition, inconsistent unlocking, and delayed startup behavior. The update also improves navigation reliability, fixes issues with NACS charger routing, and smooths out media, climate, and display performance.
More improvements are coming. Winterhoff said Lucid has another OTA update scheduled for the end of January, followed by an additional update roughly two months later.
“So our expectation is that for the Gravity, we will be over the hump by end of January, latest, latest, end of March,” he said.
One remaining fix will specifically address how the key fob constantly “pings” the vehicle, which can drain the fob’s battery — a small detail that has had an outsized impact on real-world ownership.
